Effective Date: 10 June 2024
We strive to provide high-quality digital products and excellent customer service. However,
we understand that there may be occasions when you need to request a refund or exchange.
This policy outlines the conditions under which refunds and exchanges will be
granted.
1. Eligibility for Refunds
Refunds for digital goods will be considered under the following circumstances:
• Defective Products: If the digital good is defective or not as described, a refund may be
granted.
• Technical Issues: If there are technical problems that prevent you from accessing or using
the digital good, and our support team cannot resolve the issue.
• Accidental Purchases: If you accidentally purchased the digital good and have not
downloaded, accessed, or used it.
2. Refund Requests
To request a refund, please follow these steps:
• Contact Us: Email us at c.care@fiinway.in within 14 days of your purchase date.
• Provide Details: Include your order number, the name of the digital good, and a detailed
description of the issue.
• Evaluation: Our team will review your request and may require additional information or
evidence (such as screenshots or error messages).
3. Processing Refunds
• If your refund request is approved, we will process the refund within 7 business
days.
• Refunds will be issued to the original payment method used for the purchase.
• You will receive an email confirmation once the refund has been processed.
4. Eligibility for Exchanges
Exchanges for digital goods will be considered under the following circumstances:
• Incorrect Product: If you received the wrong digital good.
• Upgrade Requests: If you wish to upgrade to a higher version of the digital good, the
price difference may apply.
5. Exchange Requests
To request an exchange, please follow these steps:
• Contact Us: Email us at c.care@fiinway.in within 14 days of your purchase date.
• Provide Details: Include your order number, the name of the digital good, and the reason
for the exchange.
• Evaluation: Our team will review your request and provide instructions for the exchange
process.
6. Non-Refundable and Non-Exchangeable Items
• Used Goods: Digital goods that have been downloaded, accessed, or used are generally
non-refundable and non-exchangeable.
• Change of Mind: Refunds and exchanges are not available for change of mind or
dissatisfaction with the content if the product is as described.
• Promotional Items: Digital goods purchased as part of a promotion or sale may be
non-refundable or non-exchangeable.
7. Contact Information
For any questions or concerns regarding this policy, please contact us at:
• Email: c.care@fiinway.in
• Phone: +91 3369028732
• Address: C-2/376 Vibhav Khand, Gomti Nagar Lucknow-226010
8. Policy Changes
We reserve the right to update or modify this refund and exchange policy at any time. Any
changes will be posted on our website with the updated effective date.
By purchasing our digital goods, you agree to this refund and exchange policy.
Thank you for your understanding and support.